Robots posing as humans now answer 85% of customer queries online

Chatbots have become increasingly common as firms struggle to keep up with a surge in enquiries from customers during the pandemic, at a time when many have fewer staff manning their call centres. https://www.dailymail.co.uk/money/news/article-9291693/Robots-posing-humans-answer-85-customer-queries-online.html?ns_mchannel=rss&ns_campaign=1490&ito=1490