ASK TONY: British Gas left me in floods of tears

I chased them several times and someone arrived seven hours later. He said he could not fix it and suggested putting a bucket under it. I then rang a local plumber who fixed it and charged £80. https://www.dailymail.co.uk/money/experts/article-8569065/ASK-TONY-British-Gas-left-floods-tears.html?ns_mchannel=rss&ns_campaign=1490&ito=1490