Firms STILL blaming Covid for shoddy service six months into lockdown

It is now more than six months since the country first went into lockdown but we found close to 50 major companies are still blaming long call-waiting times or reduced opening times on the pandemic. https://www.dailymail.co.uk/money/news/article-8785843/Firms-blaming-Covid-shoddy-service-six-months-lockdown.html?ns_mchannel=rss&ns_campaign=1490&ito=1490